Creative Craft Vinyl Policy
PRODUCT IMAGES: Colour rendering on creativecraftvinyl.com may not accurately match the actual product.
ORDERS & SHIPPING: We try to ship your orders within 1-2 business days, Monday through Friday. Once a package is in the courier’s system, delays are no longer within our control. We reserve the right to specify routing of shipments. Creative Craft Vinyl reserves the right to split / send separately / invoice separately.
SHIPPING RATES & ORDERING:
Please contact us for an estimate. We will confirm the amount is acceptable to you before shipping. Free shipping on orders of $100+ is for the lower 48 states only.
PRICING: All prices are subject to change without notice. Creative Craft Vinyl reserves the right to revise any prices in our online catalog at any time due to pricing errors, manufacturer pricing changes, etc.
FREIGHT DAMAGE OR LOSS: Before signing the courier bill of lading for your shipment please make sure you inspect the packages for damage and that every box has arrived, for example, box 1, 2, and 3 of 3. Creative Craft Vinyl is not responsible for damaged freight or missing boxes after a customer signs for received shipment.
DAMAGE CLAIMS: Claims for damaged shipments are to be placed directly with the carrier. Please do not return damaged goods to us. Notify the carrier company immediately and file your claim. We can help you with this process. Creative Craft Vinyl is not liable for wages or time lost on defective products, or on material application/misapplication.
RETURNED GOODS: All products sold by Creative Craft Vinyl are returnable only in accordance with the warranty provisions listed below. Before returning any product, you must obtain a RMA number from Creative Craft Vinyl. Credit will not be issued on unauthorized returns.
- Any defective, incorrect, or damaged item may be returned in its original box within 30 days of receipt via pre-approved courier. All shipments will be inspected. Credits will be applied once product is received by the shipping department.
- No returns allowed for any custom slit products.
- Computer software, CDs, DVDs may only be returned for refunds if the package and seal is unbroken and not tampered with, and in new condition.
- For vinyl warranty issues and to receive replacement vinyl, please photograph defective product or box and ask for RMA. Please return product in original box.
- For shipments being sent back to Creative Craft Vinyl, DO NOT add a dollar value for contents due to very high insurance fees.
- Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.
- No returns on all CLEARANCE or discontinued items in our catalogue.
- All product returns purchased from Creative Craft Vinyl are subject to up to a 25% restocking fee plus shipping costs.
CANCELLATIONS: Orders cannot be cancelled except on terms that compensate Creative Craft Vinyl against loss. NOTE: SPECIAL ORDERS cannot be cancelled or returned without prior authorization from . If Creative Craft Vinyl is able to negotiate a return and credit arrangement with the manufacturer, a returned product restocking fee and credit arrangement will be completed with our customer.
CUSTOMER TESTIMONIALS: 1 If you submit a testimonial to us using [this form / our testimonials form], then you agree that we may publish your testimonial, together with your name and any logo that you upload using the form, on this website[ and on any successor website that we may operate from time to time], on such page and in such position as we may determine in our sole discretion.
2 You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. [You may terminate this licence by giving to us 30 days’ written notice of termination.]
TAXES: The amount of any present or future federal, provincial, local or other taxes applicable to the sale of products listed herein shall be added to the price and paid by the Purchaser unless Purchaser provides Creative Craft Vinyl. with a valid exemption certificate acceptable to Creative Craft Vinyl and the appropriate taxing authority.
WARRANTY: All of our products are warranted to the extent of the manufacturer’s express warranty to Creative Craft Vinyl. All statements, technical information and recommendations about our supplied products are based upon tests believed to be reliable but do not constitute a guarantee or warranty. All products are sold with the understanding that the Purchaser has independently determined the suitability of such products for its purpose. We shall honor the manufacturer’s technical evaluation of suspected material and at no time will we be responsible for claims beyond the replacement value of the defective product or in any way be liable or responsible for consequential or incidental damages. Creative Craft Vinyl will issue credit to the customer upon inspection of returned product or item.